Shipping protection your customers add at checkout. When a package goes missing or arrives broken, Protecht replaces it. You never touch the ticket.
“Where's my package?”
It costs a refund, a reshipment and a one-star review. Protecht turns it into a covered event with a Protection ID the customer can look up any time, and a claim that never lands in your inbox.
Nothing to build
We install and configure the plugin on your WooCommerce store. Protection shows as a clear line item and we host the secure checkout page.
Customers stay happy
A lost or damaged order becomes a replacement authorized by Protecht. The customer feels looked after and your reviews stay intact.
Your inbox goes quiet
Claims are filed on protecht.dev with the Protection ID and tracking number. Our team reviews every one within 24 hours.
How it works
Four steps from checkout to a resolved claim. You only touch step two.
- 01
Customer adds protection
At checkout, Protecht Protection shows as a line item with a small fee. One click and the whole order is covered.
- 02
You ship as usual
Fulfil and ship through your normal carrier. Protecht emails the customer a Protection ID the moment the card settles.
- 03
Something goes wrong
Lost, never delivered, or arrived damaged? The customer files a claim with Protecht using their Protection ID and tracking number.
- 04
Replacement authorized
Approved claims trigger a replacement authorization. We handle the customer; you ship the replacement and get reimbursed.
For vendors
Protecht handles the setup, the checkout and the claims. You ship the orders and read the statements.
- SetupWe install and configure the plugin on your store. Nothing for you to paste or maintain.
- CheckoutThe customer adds protection and pays on Protecht's checkout. You ship as usual.
- Protection feeProtecht keeps the protection fee. It never touches your books.
- Order amountSettled to you, less the platform fee, with every order itemised.
- RefundsRefunds, partial refunds and chargebacks with full audit history.
- StatementsPDF settlement statements for any date range, ready for your accountant.
Every settled order, protection fee, platform fee, refund and payout in one place. Processing caps show live usage and reset daily at midnight PT.
What's covered
Protecht covers the three ways a shipment goes wrong between your dock and the customer's door. Nothing hidden, nothing clever.
Covered
- Package lost or stolen in transit: carrier confirms lost, or tracking stuck 10 or more days
- Package never delivered: no delivery confirmation 30 or more days after the order
- Package damaged in transit: arrived visibly damaged through carrier mishandling (photo required)
Resolution is a replacement order authorization at no extra cost to the customer. Claim window: 30 days from issue.
Not covered
- Product defects, wrong item, or buyer's remorse. Those stay with the vendor's own policy
- Delivered-then-stolen porch theft without a police report
- Orders where protection wasn't purchased at checkout
- Digital goods and anything that doesn't physically ship
The protection fee is non-refundable once coverage is issued. Full terms in the Protection terms.
The customer pays a small fee. You pay nothing.
The customer pays on Protecht's secure checkout. Protecht keeps the protection fee and settles the order amount to you, less the platform fee.
- Protection feeA small fee added at checkout. Protecht sets the rate for your account.
- On the customer's statementPROTECHT
- RefundsPro-rata. Refund an item in WooCommerce and the matching slice of the fee goes back automatically.
Stop refunding lost packages.
Apply in about ten minutes. We review every application within 24 hours, then install and configure the plugin on your store.